General support questions

Articles for getting started, general strategy questions, Facebook & Instagram help, and how to use the Brainity platform.

24 articles in this collection
Written by Jose García Vidal and Hannah Lindstadt

Account configuration and Business Manager setup

Configure your Facebook Business Manager to use Brainity

Written by Hannah Lindstadt
Updated this week

Account Configuration

How to Configure Your Brainity Account

Written by Jose García Vidal
Updated over a week ago

My Instagram Account Is Missing

Written by Jose García Vidal
Updated this week

How to change your Brainity plan

Written by Hannah Lindstadt
Updated over a week ago

Error "Sorry, you must accept all the required permissions in Facebook"

While configuring your account are you getting the above error and can't proceed? Here is what to do.

Written by Hannah Lindstadt
Updated over a week ago

How to find your Facebook IDs for pages, accounts, and business manager

Written by Hannah Lindstadt
Updated this week

How to connect your Pixel to your Ad Account

Written by Hannah Lindstadt
Updated this week

How to manage campaigns with Brainity

How do I stop campaigns/ads/audiences?

Written by Hannah Lindstadt
Updated over a week ago

How to view each funnel's campaign results

Written by Hannah Lindstadt
Updated over a week ago

How to view results of Dynamic or Single/Carousel ads

Written by Hannah Lindstadt
Updated over a week ago

Image Cropping and Product images

Written by Hannah Lindstadt
Updated over a week ago

How do I duplicate an Ad Set ad?

How to duplicate ads and ad sets

Written by Hannah Lindstadt
Updated over a week ago

How do I change my monthly budget?

Written by Hannah Lindstadt
Updated over a week ago

How much is the minimum I can spend on ads per month?

Written by Hannah Lindstadt
Updated over a week ago

What is the difference between Dynamic Creative and Single/Carousel ads?

Written by Hannah Lindstadt
Updated over a week ago

How to manage ads and audiences once created: Delete/Create/Edit/Duplicate/ Results

Written by Hannah Lindstadt
Updated over a week ago

Best practices and strategies

What is a "Journey" & "Funnel" and why should I use it?

Written by Hannah Lindstadt
Updated over a week ago

Why am I getting traffic from countries I am not targeting?

Written by Hannah Lindstadt
Updated over a week ago

Should I create a Top, Middle or Bottom of the Funnel campaign?

Written by Hannah Lindstadt
Updated over a week ago

How to avoid audience overlap

Written by Hannah Lindstadt
Updated over a week ago

Facebook & Instagram help

What is the learning phase of a Facebook ad?

Written by Hannah Lindstadt
Updated over a week ago

How to check your store's Pixel

Written by Hannah Lindstadt
Updated this week

What do I do if my ad is rejected by Facebook?

Written by Hannah Lindstadt
Updated this week

Why are some Facebook functions missing?

Written by Hannah Lindstadt
Updated over a week ago