General support questions

Articles for getting started and general strategy questions

Jose García Vidal avatar Hannah Lindstadt avatar
23 articles in this collection
Written by Jose García Vidal and Hannah Lindstadt

How to connect your Pixel to your Ad Account

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

Configure your Facebook Business Manager to use Brainity

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

How to check your store's Pixel

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

Account Configuration

How to Configure Your Brainity Account
Jose García Vidal avatar
Written by Jose García Vidal
Updated over a week ago

Why am I getting traffic from countries I am not targeting?

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

Error "Sorry, you must accept all the required permissions in Facebook"

While configuring your account are you getting the above error and can't proceed? Here is what to do.
Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

How to change your Brainity plan

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

How to find your Facebook IDs for pages, accounts, and business manager

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

My Instagram Account Is Missing

Jose García Vidal avatar
Written by Jose García Vidal
Updated over a week ago

What is a "Journey" & "Funnel" and why should I use it?

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

How much is the minimum I can spend on ads per month?

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

Should I create a Top, Middle or Bottom of the Funnel campaign?

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

How do I duplicate an Ad Set ad?

How to duplicate ads and ad sets
Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated yesterday

How do I change my monthly budget?

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

How to view results of Dynamic or Single/Carousel ads

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated yesterday

How to view each funnel's campaign results

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

How to manage ads and audiences once created: Delete/Create/Edit/Duplicate/ Results

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

Image Cropping and Product images

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

What is the difference between Dynamic Creative and Single/Carousel ads?

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

What is the learning phase of a Facebook ad?

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

What do I do if my ad is rejected by Facebook?

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

How do I pause campaigns/ads/audiences?

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago

Why are some Facebook functions missing?

Hannah Lindstadt avatar
Written by Hannah Lindstadt
Updated over a week ago